Breeze Laundry EG Privacy Policy

Hello. We are Breeze Laundry EG. Here's how we protect your data and respect your privacy.

🔒Privacy Policy

Privacy policy

Last updated: September 26, 2025

Version 2.0

1. Introduction

Welcome to Breeze luxury laundry. We are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, protect, and share your information when you use our premium laundry and dry cleaning services in Egypt.

About Breeze

Breeze luxury laundry is Egypt’s first AI-powered premium laundry service, combining cutting-edge technology with traditional Egyptian excellence. We serve New Cairo’s premier communities including Madinaty, Fifth settlement, Third settlement, First settlement, and Rehab city.

Company name: Breeze luxury laundry

Website: https://breeze-eg.com

Service areas: New Cairo, Egypt

Data protection officer: privacy@breeze-eg.com

Legal compliance

This policy complies with:

Egyptian Law No. 151 of 2020 on personal data protection
Law No. 175 of 2018 on anti-cyber and information technology crimes
Consumer protection Law No. 181 of 2018
All relevant Egyptian commercial regulations

By using our services, website, mobile application, or any of our platforms, you acknowledge that you have read, understood, and agree to the data practices described in this policy.

2. Information we collect

Personal information you provide

Account information

Full name (Arabic and English if provided)
Email address and mobile phone number
Egyptian national ID or passport number (for invoicing)
Date of birth (optional, for birthday offers)
Gender and preferred language (Arabic/English)

Delivery information

Home and office addresses
Building name, floor, and apartment number
Delivery instructions and preferred time slots
Access codes for gated communities
Emergency contact information

Service preferences

Garment care instructions and special requests
Fabric allergies or sensitivities
Preferred detergents and cleaning methods
Service history and order frequency
Photos of items (for quality assurance)

Payment information

Payment method preferences
Credit/debit card details (via secure processors)
Mobile wallet information (Vodafone Cash, Orange Cash)
Billing address and VAT details (for businesses)

Communication records

Customer service inquiries and feedback
WhatsApp conversations related to orders
Email correspondence
Survey responses and reviews
Phone call recordings (with consent for quality assurance)

Information collected automatically

IP address and device location (when permitted)
Device information (type, operating system, browser)
Website and app usage data (pages visited, time spent)
Cookies and similar tracking technologies
GPS location (only when granted for delivery tracking)

Data storage location

Your data is primarily stored on secure servers located in Egypt, in compliance with Egyptian data localization requirements. Backup data may be stored with internationally certified cloud providers that meet Egyptian data protection standards.

3. How we use your information

Service delivery

Processing and fulfilling your laundry orders
Scheduling pickups and deliveries at your convenience
Managing special garment care requirements
Tracking items throughout the cleaning process
Providing order updates and delivery notifications
Processing payments and issuing invoices

Customer support

Responding to your inquiries and service requests
Resolving complaints and issues
Providing assistance with account management
Handling refunds and compensation claims
Following up on service quality

Business operations

Optimizing delivery routes for efficiency and environmental impact
Analyzing usage patterns to improve services
Preventing fraud and protecting against security threats
Meeting legal, tax, and regulatory obligations
Conducting internal audits and quality control

Marketing and personalization (with consent)

Sending promotional offers and discounts
Providing personalized service recommendations
Celebrating special occasions with exclusive offers
Announcing new services and features
Managing loyalty program benefits
Requesting feedback through satisfaction surveys

Note: You can opt-out of marketing communications at any time through your account settings or by contacting us.

Legal basis for processing

Under Egyptian Law No. 151 of 2020, we process your data based on:

Contract: To fulfill our service agreement with you
Legal obligation: To comply with Egyptian laws and regulations
Legitimate interests: For business operations and service improvement
Consent: For marketing and optional services

4. Data sharing and disclosure

Service partners

We share limited information with trusted partners essential for service delivery:

Delivery partners

Name, contact, and delivery address for order fulfillment. All partners are contractually bound to protect your data.

Payment processors

Payment information shared securely with licensed Egyptian gateways (Fawry, PayMob, ValU) and international processors (Visa, Mastercard).

Technology providers

Cloud storage, SMS gateways, and email services that help operate our platform efficiently.

Professional advisors

Legal advisors, accountants, and auditors as required for compliance and business operations.

Legal requirements

We may disclose information when legally required by:

Egyptian courts or law enforcement with proper authorization
Regulatory bodies including the Egyptian data protection authority
Tax authorities for financial reporting
Consumer protection agencies for complaint resolution

Business transfers

In case of merger, acquisition, or asset sale, your data may transfer to the new entity with the same privacy protections.

What we never do

Sell your personal information to third parties
Share your data with competitors
Use your information for unrelated purposes without consent
Transfer data outside Egypt without legal basis and safeguards

5. Data security

Technical safeguards

Encryption: SSL/TLS encryption for all data transmission
Access control: Role-based access with multi-factor authentication
Firewalls: Advanced protection against unauthorized access
Monitoring: 24/7 security monitoring and intrusion detection
Regular updates: Security patches and system maintenance
Backup systems: Secure, encrypted data backups

Organizational measures

Employee training: Regular privacy and security education for all staff
Confidentiality: All employees sign strict confidentiality agreements
Access limits: Data access on need-to-know basis only
Background checks: Security screening for sensitive data handlers
Incident response: Established procedures for breach response
Vendor management: Security assessments for all partners

Physical security

Secure facilities with controlled access
CCTV monitoring of premises
Locked storage for physical documents
Secure disposal of customer information
Clean desk policy for sensitive data

Data breach response

In the unlikely event of a data breach, we will:

Notify the Egyptian data protection authority within 72 hours
Inform affected customers without undue delay
Provide details of the breach and mitigation measures
Offer support to minimize potential harm
Document all actions taken

6. Your rights and choices

Under Egyptian Law No. 151 of 2020, you have the following rights regarding your personal data:

Right to access

Request a copy of all personal data we hold about you, including how we use it.

Right to correction

Request correction of inaccurate or incomplete information in our records.

Right to deletion

Request deletion of your data when no longer needed for services or legal requirements.

Right to object

Object to processing for direct marketing or based on legitimate interests.

Right to restrict

Request temporary restriction of data processing while disputes are resolved.

Right to portability

Receive your data in a structured format for transfer to another service.

Withdraw consent

Withdraw consent for processing at any time without affecting prior processing.

Right to complain

File a complaint with authorities if you believe your rights are violated.

How to exercise your rights

To exercise any of these rights, contact our data protection officer:

Email: privacy@breeze-eg.com
Phone: +201003030036
Response time: Within 30 days as required by law

Valid identification may be required to verify your identity and protect your data.

Your choices

Marketing preferences: Opt-out anytime via account settings or unsubscribe links
Cookie settings: Manage through browser settings or our cookie preference center
Location services: Control through device settings
Account deletion: Request complete account removal at any time

7. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience, understand usage patterns, and deliver personalized services.

Types of cookies we use

Essential cookies

Required for website functionality, login sessions, and order processing. These cannot be disabled without affecting core features.

Performance cookies

Help us understand website usage through analytics tools like Google Analytics. Data is collected anonymously to improve services.

Functional cookies

Remember your preferences such as language selection, location settings, and display preferences for improved user experience.

Marketing cookies

Used with your consent to show relevant advertisements and measure campaign effectiveness on social media platforms.

Managing cookies

You have several options to control cookie usage:

Browser settings: Most browsers allow you to refuse or delete cookies
Cookie preference center: Manage your preferences on our website
Opt-out tools: Use industry opt-out tools for advertising cookies
Mobile settings: Control app permissions on your device

Note: Disabling certain cookies may impact website functionality and your ability to use some features.

Other tracking technologies

Pixel tags: Small images in emails to track engagement
Local storage: Store preferences in your browser
Device fingerprinting: Identify devices for security purposes
Analytics tools: Understand user behavior and improve services

Third-party cookies

Some features use third-party services that may set their own cookies:

Google Analytics for usage statistics
Social media platforms for sharing features
Payment processors for transaction security
Customer support tools for service quality

8. Retention of data

We retain your personal data only as long as necessary for the purposes outlined in this policy and to comply with legal obligations.

Data retention periods

Data category	Retention period	Reason
Account information	Active account + 2 years	Service continuity and reactivation
Order history	5 years from order	Customer service and disputes
Financial records	7 years	Egyptian tax law requirements
Marketing consent	Until withdrawn	Consent-based communications
Customer feedback	3 years	Service improvement
Security footage	30 days	Security and investigations
Website analytics	26 months	Usage analysis and optimization
Support tickets	3 years from resolution	Quality assurance and training

Retention criteria

When determining retention periods, we consider:

The purpose for which data was collected
Legal and regulatory requirements
Potential legal claims or disputes
Our legitimate business interests
Your rights and expectations

Data deletion

When retention periods expire, we will:

Securely delete electronic data from all systems
Shred physical documents containing personal information
Remove data from backup systems according to schedules
Ensure third parties delete shared data
Maintain deletion logs for compliance

9. Updates to this policy

When we update

We may update this privacy policy to reflect:

Changes in our data practices or services
New legal or regulatory requirements
Technological advancements
Business developments or partnerships
Feedback from customers and stakeholders

How we notify you

When we make changes to this policy:

We update the “Last updated” date at the top
For material changes, we notify you via email or app notification
We may display a prominent notice on our website
We request renewed consent where required by law
Previous versions remain available upon request

Your responsibility

We encourage you to:

Review this policy periodically for updates
Contact us if you have questions about changes
Update your preferences if needed
Ensure your contact information is current

Continued use: Your continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, please discontinue use and contact us to close your account.